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Thank you for shopping with Jinoyal Industries Pvt. Ltd., the trusted retailer of premium pearl pigments. We strive to provide you with the highest quality products and a seamless shopping experience. However, if you are not satisfied with your purchase or encounter an issue, we are here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return request is initiated within 7 days of receiving the product.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Note: Customized or special-order pigments are non-returnable unless defective.
2. Non-Returnable Items
- Products that have been opened or partially used.
- Items damaged due to mishandling or improper storage by the customer.
- Clearance or discounted items, unless defective.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support at Support@jinoyal.com or call us at +91 9289666435 with your order details.
- Our team will provide you with a return authorization and instructions.
- Ship the product to the address provided by our support team. Please ensure the product is securely packaged to avoid damage during transit.
4. Refund Policy
- Refunds will be processed only after the returned product is received and inspected.
- If approved, refunds will be credited to the original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable.
5. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, contact us within 7 days of receiving the product.
6. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery. Share clear photographs of the product and packaging via email at Support@jinoyal.com for a resolution.
7. Cancellation Policy
Orders can be canceled if the request is made before the product is shipped. To cancel, contact us at +91 9289666435. Once shipped, the order cannot be canceled but may qualify for a return.
8. Contact Us
For any queries regarding returns, refunds, or exchanges, feel free to reach out:
We value your trust in Jinoyal Industries Pvt. Ltd. and are committed to providing you with the best service.
